We appreciate your consideration of working with our company. Please take time to read our terms of service so you understand how we operate.
In order to begin a project we must have written approval from the person who will be managing the project on your end.
Payment Terms. All orders must be paid in advance before any production is done. We will accept a 50% deposit at the onset of the project to start the creative work. The balance is then due once the art-work is approved and prior to production. Payment Methods. Because of the nature of funeral program orders and the fast turnarounds required, we only accept certain payment methods, which include:
Ideally we like 5 days to create your Kustom-Keepsake funeral program. But because ideal circumstances are not always possible and normally there are very tight timelines associated with funeral services there is automatically more pressure involved with completing a funeral program and other collaterals in time for the service. With this in mind your project must adhere to strict deadlines for content submission and approval in order to complete the project on time.
Therefore all content for a project must be submitted no less than 72 hours (3 full days) before the the programs are needed. Since we are not open on Saturday and Sunday the weekend cannot be counted towards the 72 hour lead time. Projects that come in with less than a 72 hour lead time are approved at our discretion and will incur additional rush fees based upon the situation.
You are required to gather and scan all your photos at 300 dpi as high resolution images and then submit them in digital format via our FTP Drop Box.
https://www.transferbigfiles.com/dropbox/KMSEKS.
Here
you will be able to drag and drop your photos and upload them to us. You are responsible for sending
ALL photos to us at the onset of the project. Photos sent after the project design begins are
considered “Extra” and will incur an additional cost. We require digital photos because we do not
want to be responsible for physical photos that are considered family heirlooms and keepsake items.
If you don’t have a digital copy of your photos, you can typically have them scanned at places like:
OfficeMax; CVS; Walgreens; FedEx-Kinkos; UPS Stores; or professional photo studios.
The quality of your photos will play a large role in the overall quality of your funeral program. Therefore always make sure that the photo being used for the Cover is sharp, clear and a high resolution image (300 dpi). This will allow us to enlarge the photo(s) as needed without losing quality. All photos should be scanned as high resolution images at 300 dpi and saved in JPG or PDF formats.
The other important pieces to the puzzle is your text (i.e., the Obituary; Poems; Tributes; Order of Service; etc. You are required to check your text for accuracy, including names, spelling, grammar, punctuation, etc. We will proof read your text and make minor edits as needed, however, we will not be held responsible for any errors or omissions, etc. It is your job to carefully review all text and approve it before production can begin. Once approved and production is started we will not be responsible for any errors, omissions or problems with the text. Text can be submitted as MS Word format or typed directly into an email and sent to:projects@kms2.org
In order to begin a project you must select one of our template theme designs. We will then revise the template design with your photos, colors and text. Once we have completed the design process and it has gone through internal review and revisions if necessary, the funeral program design proof will be sent to you via email. We will also call or text to alert you that the proof has been sent.
Since the funeral program is a very time sensitive project, it is very important that you review the proofs with all deliberate haste. Long delays in reviewing the proof on your end could ultimately cause us to miss our window for completing production on time and having the funeral program ready for the funeral. If the client fails to respond in a timely manner causing the production deadline to be missed, the client will be charged for all creative work completed to that point.
You are allotted one Free round of simple revisions. A round of simple revisions consists of simple edits that can be made in 15 minutes or less and normally are things like text edits and corrections. Changing photos, templates, color schemes, etc. however, is not included in the rouond of free edits. Any photo changes, color changes or other big edits will be billable based upon the amount of time required to make the change at $100 per hour. For this reason we suggest that you are clear in what you want before placing your order.
Before production can begin we must have written client approval. Acceptable forms of client approval are email (to projects@kms2.org) or via our online authorization form. Verbal authorizations are not accepted. Written client approval must be received by the deadline given by our administrative team. If client approval is delayed it can affect both the price and/or our ability to complete the job on time. Therefore it is critical that you give final approval in a timely manner.
Our office is located in Canton, Michigan so you can arrange to pick up your funeral program order once you are contacted. However, if you prefer that the funeral programs be delivered, we will deliver them to the funeral home or to another location (20 minute drive limit) for $20.